Lesson 6, Topic 10
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Not having a management system

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A Management System sits over the top and controls (or does not control in many cases) the day to day business systems. Like your business systems, these often grow organically based on individuals strengths, weaknesses, likes and dislikes.

The best businesses have designed their management system, what we refer to as an Integrated Business Operating System (IBOS), to fit their business and improve over time using a feedback loop.

A good management system should incorporate a Plan, Do, Check, Act (PDCA) cycle that plays out across the business. A PDCA cycle creates an environment of continuous improvement including poor functional operating systems because every cycle creates a higher standard in your business to work from.

Does your current management system:

  1. Identify your vision and objectives?
  2. Turn your objectives into SMART goals?
  3. Develop strategies to achieve or exceed your goals?
  4. Develop tactical plans and identify the resources required to implement your strategy?
  5. Act on those plans based on current business priorities?
  6. Check the results against the expectations, identify and implement any corrective actions?

What are the benefits of having a Management System running your business?

  • Reliably deliver on plans
  • Early warning of things that are off track
  • Proactive vs. reactive management
  • Eliminate root causes vs break/fix mentality
  • Accountability at all levels of the organisation
  • Bullet-proofing for turbulent times
  • All of these benefits combine to make this a workplace people want to be at. Retaining good people further helps the stability of the business