Don't take our word for it, this is what our clients have to say about us. You will also find a bit more discussion and interaction on our LinkedIn company page.

We engaged FPC to assist us with a very challenging cultural environment at one of our projects. FPC undertook an initial Operational Review that was very detailed and enlightening for all parties involved. Mark and his team were very skilled at drawing out the relevant information and then presenting it in a comprehensive but easy to read presentation. This review was then followed up with a MOS project that was aimed at resolving the issues that were hindering performance. FPC was the key that unlocked the project’s hidden potential.- Russell Taylor, General Manager - Surface Mining Australia, Macmahon Contracting,
We engaged FPC to improve communication systems our underground mine. Along the way they helped us achieve a robust annual strategic plan, which bore projects that FPC assisted to implement including an entire review of the monthly and weekly mine scheduling and execution process, which has resulted in many efficiency improvements. Our systems were very paper based and relied on emails, and the tools FPC implemented made it easier for people to be kept in the loop and not lose critical information. There is still more work to do to fully implement a paper free system for underground operations and I’m confident FPC have to experience and people skills to implement this system with operational staff, who are used to being directed by pieces of paper.- Melanie McCarthy, General Manager, Mandalay Resources Corporation, Costerfield Operations ,
Having become a veteran of business improvement programs at several sites and within varying work site cultures over the years, I was very impressed with the STARR process when it was proposed to me by First Principles Consulting (FPC). Given that it was clear to me that such a system for capturing, tracking, actioning and closing out priorities was desperately needed at my new organisation I advocated it to those managers in my team and external to it as well as upper management. The take up on site in terms of the use of the new tools, the way the system and the people helping us with the implementation from FPC were accepted and the results since have really impressed me. We are happy that we have a system that can be built upon in the future to take full advantage of the potential for improvement from the STARR system’s full implementation.- Neil Meadows, COO, Karara Mining, Western Australia,
First Principles Consulting assisted Seqwater’s policy, strategy and research team in developing a roadmap towards building an integrated management system. The challenge was to convince the executives that implementing a management system in a comprehensive way is a powerful enabler to achieving strategic goals and not just an organisational burden driven from a compliance perspective. Mark’s unique combination of extensive business management knowledge as well as a deep understanding of how quality management systems and a process framework supports the achievement of strategic goals have enabled him to map out a journey that made sense from a business and strategic management perspective. Having this roadmap is assisting the policy, strategy and research team in continuing to promote the message around the benefits of a holistic management systems approach as we work towards improving our systems for asset management, product quality, environment and safety.- Annalie Roux, Manager Policy Strategy Research and Innovation, Seqwater,
I head up a small team of professionals and our role is to ensure that our new mines are effective and efficient as early as possible. The better prepared the site is the more quickly and safely they will ramp up production. We had a good experience when we asked FPC to assist my team in the development of business readiness processes. Most of the work was done remotely keeping travel and accommodation cost to a minimum. They used up to date technology and project management processes to facilitate hassle-free remote collaboration. We got what we were looking for which allowed us to manage business readiness for a large global project portfolio with a very small team.- Brad Barnum, Director Business Readiness, Newmont Mining Corporation,
As part of the STARR process, FPC implemented Monthly Priorities with our Site Leadership Team. Some of the team members were not convinced of the need for a monthly One-on-One meeting with our manager, however I find this has been helpful for two main reasons: (1) It has provided an opportunity to engage with my manager in a focussed proactive manner which is my preference as opposed to a reactive compartmentalised approach; (2) It has also provided an opportunity for my manager to get a greater understanding of my overall work demands, which I believe he may not have had a full appreciation of previously. There are a number of other aspects to STARR but aligning clearly with your manager can never be a bad thing, and I appreciate the opportunity this has afforded me as part of this process.- HR Manager, Mine Site
Our weekly ops meetings were often frustrating and not as effective as I would have liked. FPC thoroughly analysed our needs and worked with our people to develop not only the meetings, but the entire infrastructure around them. The developed reports, how they were generated and reviewed and how we developed our plans to get back on track if required. They also provided software to help us ensure we actually complete our tasks. Then they coached us in their daily use and effectiveness.- Mark Boon, GM, Evolution Mining,
First Principles Consulting helped us develop our business strategy, they also worked with us hands-on, breaking the strategy down into small enough chunks of work we could actually do. They also use clever software to make sure it all keeps happening. Too often other firms leave their clients to themselves, only to find that down the track the strategy has not been substantially implemented. Lots of firms can help you develop your strategy; implementing it is another challenge altogether.- Kim Franklin, Director, Relocation Services Australia,
We had trouble getting our people to think in terms of what is a project and what is not. We had late deliveries and budget issues. We lacked a framework for project management. Our processes were unclear and we had no standard tools and templates, leading to confusion and rework. FPC not only helped us develop our customised framework, they also worked with our people to transition us into daily use. These transitions are often not easy but with their help we succeeded beyond expectations- Mark Boon, GM, Evolution Mining,
We relocate executives and engineers, and we operate as a distributed team based in a number of different locations. We hired First Principles Consulting to help us improve the way we communicate internally, especially how we request tasks, assign them and track them to their completion. We are very happy with the new processes they helped us implement. But they didnt stop working with us until our new processes became embedded in the culture of our company, thanks to their daily coaching.- Kim Franklin, Director, Relocation Services Australia,
They did some good work in a professional way for the Geology Dept. at our underground gold mine in helping us setup a system to effectively and efficiently manage our bottlenecks by eliminating them and eventually passing them on to the next section in the mine planning process who regretfully did not use the expertise that Mark and his team offered.- Ettienne DuPlessis, Manager, Geology, Barrick Gold,
Mark is very adept to business processes and related improvement enhancements.- Lyle Avey

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